The player from Greece had requested a withdrawal ahead of distributing this complaint. However, their winnings had not been obtained however. The participant expressed irritation around recurring inquiries regarding KYC verification and delays attributed to higher payout volumes.
The delay was resulting from repeated doc requests in the casino. The main withdrawal of $1300 was acquired, and the 2nd withdrawal was subsequently processed. The problem was fixed, plus the participant requested account closure.
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The player from Hungary had been looking ahead to a withdrawal for less than two months. Unfortunately, their payout hadn't been acquired nonetheless. The Grievances Staff had encouraged the player to wait no less than fourteen days after the withdrawal ask for just before submitting a criticism, citing possible motives with the delay like the KYC verification course of action or perhaps a large quantity of withdrawal requests.
Should you have any more considerations or inquiries, you should usually do not hesitate to achieve out to our client support crew. We are below to assist you and be sure that your encounter with our casino is satisfactory.
The player from Germany is experiencing troubles withdrawing his winnings as a result of ongoing verification. We turned down the criticism as the participant did not reply to our messages and issues.
Notice: It's attainable that a lot of the payment strategies stated may not be utilized for both equally deposits and withdrawals. Moreover, The supply of selected payment methods could improve based on your place.
We engaged inside of a dialogue with the player to grasp the problem greater and invited the casino to be involved in the resolution. On the other hand, the participant knowledgeable us the payout was sooner or later gained after a 15-day wait. As a result, we marked the criticism as 'fixed'.
That will help us route your grievance to the suitable department that may tackle your worries, we'd be grateful when you can provide us with additional facts relating to your knowledge by achieving us through our e-mail - [email protected] or chat.
The participant's balance disappeared from his casino account. The grievance was shut because the player settled The difficulty Together with the casino.
In case you have any specific considerations or have to have help Along with the verification procedure, we advocate achieving out to our assistance crew at [email protected]. They are going to be joyful to assist you, supply updates to the standing of one's verification, and handle any extra facts needed.
Should you be encountering troubles Together with the ID verification, we advise reaching out to our purchaser assist group for aid. They can guide you thru the process and assistance solve any problems you may well be experiencing.
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The player from Switzerland asked for a withdrawal under two months before publishing this criticism. Their funds hasn’t been obtained however. The complaint was turned down since the player didn't reply to our messages and queries.